Our Promise

As the UK's premium provider, at Esporta we are passionate about the quality standards and service we offer our members, and we don't take anything for granted.

Quality Inspectors: we have a team of quality inspectors who regularly visit every one of our clubs - constantly ensuring that they meet our exacting standards.

They mark every aspect of the club's service delivery to its members - from the receptionist's greeting, to the changing room cleanliness and facilities, from checking essence levels in the steam room to making sure the food we serve is exactly to specification and delivered with a smile.

Clubs are incentivised on their performance on these audits because we know you expect the very best from your club.

To ensure that we consistently deliver service excellence to our member we work with an industry leading third party to deliver a mystery shopping programme that provides us with ongoing feedback and insight into the member experience - this is an essential part of our commitment to quality.

We actively encourage our members to participate in our Member Opinion Survey which takes place twice a year. This gives all our members the opportunity to provide feedback on every aspect of our service and facilities. Our commitment is to make sure we deliver outstanding service to every member, every day.

Your can see the results of all these measures in our club. See the difference for yourself at Esporta by coming in to see us.